Lawrence Hill Health Centre
Bristol BS2 0AN
Tel: 0117 9543060
Fax: 0117 9557750
Lawrence Hill Health Centre
The Practice Staff
Practice Manager- Mr Ewan Cameron
The practice manager ensures the everyday, smooth running of the practice and develops the practice in line with local needs and expectations. He is responsible for all aspects of the practice administration and patient services. He will respond to any comments, complaints or suggestions for change. Previously Ewan was a Practice Manager for a large veterinary practice in Somerset. Ewan is Chair of the Inner City and East Locality Commissioning Organization.
Assistant Practice Manager
My name is Lesley Williams and I assist in the day to day running of the Practice, in the absence of the Practice Manager I am normally the person staff members would approach.
Some of my duties include making up the GP and Staff rotas, various monthly disease and prevention monitoring searches, some general admin duties, assisting on reception when necessary, maintaining stocks of stationery for the Practice, recording of all annual and sick leave for the Practice staff and generally helping where I can!!
Practice Nurse - Mandy Smith My name is Mandy Smith, most of you will have known me as Mandy Rogers, but I recently remarried. I have been a Practice Nurse at Lawrence hill for many years, recently I returned after a gap of 5yrs when I worked at Western College another GP practice in Bristol.
My strengths are in all the long term conditions, family planning, sexual health and smears. I look after the treatment room team and organise the flu clinics every year. I’m a full time member of the team here at Lawrence Hill.
Practice Nurse - Ruth Dawes Ruth is a practice nurse within the practice managing patients with long term conditions. These include heart disease, blood pressure, asthma and chronic obstructive pulmonary disease with a specialist interest in diabetes. She also works on a sessional basis as a diabetes educator for the PCT. Ruth has worked in Primary Care for 17 years with a background in treatment room.
Nurse Practitioner- Pamela Walker Pamela works full time as a nurse practitioner at the health centre. She has completed a BSc Nurse Practitioner in Primary Care degree and has studied advanced practice at Masters degree level. She is a nurse prescriber. Pamela can see you for most conditions that you would normally visit your GP for. She has 10 minute appointments and has some book in advance appointments available. Pamela has a special interest in paediatrics (children), women’s health (she fits and removes contraceptive implants) and respiratory disease. She also does two sessions per week running Pulmonary Rehabilitation for people with lung disease.
Treatment Room – Team Leader Jane
The treatment room is staffed by a team of 8. There are 5 qualified nurses (Jayne, Heather, Sarah, Emma and Adam.) and 3 health care assistants (Brina, Nicky and Carolyn). The qualified nurses provide a variety of services that include:
Weekly baby immunisation clinics – for all children between the ages of 8 weeks and 15 years.
A BCG vaccination service is shortly to start for children whose families come from a country where tuberculosis is prevalent.
Travel Advice – We are able to advise on travel medicine and to immunise for most infections diseases one might encounter when abroad. We are able to advice on malaria prevention, sexually transmitted infection prevention, sun and insect bite advice and food and alcohol advice to ensure that you come back to the UK as fit and healthy as you left!
Injections - prescription injections such as B12, Vitamin D, and contraceptive injections.
Wound management - we are able to advise and care for wounds. We deal with many types of wound in the treatment room from removal of sutures after small operations to larger more complex wounds such as leg ulcers.
Cervical smears can be booked with Jane.
Ear syringing – must be booked in advance and ears must be prepared prior to syringing (see information here). Patients must see their GP prior to syringing.
The treatment room is fully equipped with emergency equipment for dealing with most types of emergencies that occur in the community.
The health care assistants provide a daily blood taking service. These blood tests are usually at the request of the GP’s or nurses and are frequently part of monitoring for long term conditions such as diabetes, heart disease and lung disease.
Blood pressure monitoring is available in the treatment room. Appointments bookable for this.
Stop smoking clinic – Carolyn provides a smoking cessation support clinic 3 times a week. Patients who wish to quit smoking can refer themselves to this service and through this can access support and nicotine replacement therapy.
District Nurses - Team Leader Hilary The District Nursing team is led by Hilary and is a team of experienced community nurses based at the health centre, some full time and some part time. Our working day is 8.00-5pm, and we provide cover 7 days a week.
We are a service for patients who are housebound whether short or long term. Each patient will have their needs assessed on an individual basis. We provide skilled nursing care and health promotion ranging from wound management, chronic disease management, continence care and palliative care.
Their direct number0117 9543070
Health Visitors - Quinta, Rosie and Lucy Health visitors are qualified nurses with further training and experience in public health work. They work with individuals, families and communities to promote healthier lifestyles. Health visitors can listen, advise and support parents in promoting healthy lifestyle in pregnancy the postnatal period. They can provide health and support to identify and meet the health needs of children, adults and communities. They can also offer specific packages of care for particular needs e g, postnatal depression, positive parenting, child behaviour management, child protection, domestic abuse, bereavement support, and coping with isolation. They provide information about other services and agencies and have strong links with local children’s centres and Barnardos Family support worker service.
They run a baby clinic on Wednesday afternoons 1.30 pm - 3.30 pm, no appointment necessary and a mother and baby group on a Thursday morning 10.30-12.00.The Health Visitors can be contacted via their direct number on 0117 9543069
The health visitor team consists of Quinta, Rosie, Lucy and Kelly.
The health visitors are supported by nursery nurses who are qualified to work with children and have special skills in early learning and childcare. The nursery nurses can help parents and children to learn the value of play.
The nursery nurses are Karen and Claire
Community Nurse For Older People - Veronica Chandler The Community Nurse is available for advice regarding the care of the elderly and their carers. The nurse undertakes visits at home to assess client’s health needs and provides support. Veronica can be contacted on 0117 9543074
Community Matron– Sarah Jane Cocking The community matron works closely with a community nurse for older people and the district nurses as an integrated team. Sarah Jane, works predominantly with older people over 60 within their own homes who are at high risk of hospital admission. This may be related to a recent exacerbation of a chronic illness, complex health and social care needs. The community matron works with patients and their carers/families to try to prevent avoidable hospital admissions.
TB Nurses Bristol Community Health’s TB nurse team is based at Lawrence Hill Health Centre. The 3 nurses, Ruth King, Mark Santry and Liz Jones, work closely with the medical team in the acute trusts, and provide community-based follow-up and support to people going through lengthy TB treatments. The aim of their service is to increase the proportion of patients who successfully complete their treatment. The team also arrange for the identification and screening of people who have been in close contact with someone who has TB. Referrals to the team come directly from the acute trust, but the nurses are very happy to answer any questions people have about TB, or about the management of suspected cases. The nurses can be contacted on 0117 9543066, or by email on firstname.lastname@example.org
Pulmonary Rehabilitation Team – CLEAR Jo, Pamela, Sam and Adam The CLEAR (Community Lung Education and Rehabilitation) team is based at Lawrence Hill Health Centre. People with lung disease that causes breathlessness can benefit from taking part in pulmonary rehabilitation. To access the programme, either see your GP to be referred or you can self refer by contacting the team on 0117 954 3077.
Midwifes Lawrence Hill Health Centre has two midwifes who provide, with the doctors, ante natal and post natal care. This includes an appointment either at home or at the health centre and routine follow up antenatal appointments at the health centre. There is the option for either hospital or home birth (if appropriate). Birth and parenthood preparation groups are also held regularly. The midwifes can be contacted directly on 0117 9543063
Students The practice teaches 1st to 4th year medical students on a regular basis. They may be present during a consultation and you will be warned beforehand. If you do not wish the student to be present at your consultation, please inform the receptionist at the main desk.
The receptionists are often the first contact for patients. They deal with enquiries on the front desk, answer the telephone and deal with requests for appointments, home visits, test results and prescriptions. Their job is very demanding and they are often dealing with requests and queries from all directions at the same time! They deal with new patients who either telephone or come to the health centre and help with the registration process. They answer telephone calls as quickly as they can so that patients can book appointments. When booking an appointment, patients are asked for some information so that the urgency of the problem can be passed on to the doctors. Anything you tell them will be treated in absolute confidence.
Office Staff - Computer Operators
There are two computer clerks, who cover a wide range of duties using an electronic system for summarising new patients' documents, coding patients' diagnoses and entering data from a variety of diagnostic results. We cover the set up and making changes to prescriptions and relaying information to various pharmacies. We generate letters to patients inviting them to attend the practice for their monthly check-ups. These details are found through searches. We can also collate other information this way relating to medical issues. We try to keep all our computers and printers in working order, with the help and support from Emis and IT Helpdesk. Our team works well together sharing the workload, and when we need help to solve problems we can liaise with other members of the practice who are always willing to help.
Office Staff - Medical Secretaries There are three medical secretaries working within the Practice – all part time, covering office hours Monday – Friday. We deal with a large range of paperwork generated by the doctors and patients. Our main role would be to type up dictated referral letters and process these via the Choose & Book system on line. We also log, process and direct referral forms for a variety of treatments and tests to the appropriate clinic. We deal with medical reports requested by insurance companies and solicitors. This office also co-ordinates the new local specialised paediatric clinic which is held weekly at this Practice.
Part of our role is to act as liaison between the doctors, patients and hospitals when there are problems with hospital appointments etc. We are available to take queries on the phone, however, due to the busy nature of our work we ask patients to leave a message with their details and we will endeavour to deal with the query or produce an outcome as soon as possible.
We have a very good working relationship with all departments and work well as part of the whole team within the Practice.