Missed or Did Not Attend (DNA) Appointments

General practice is under particular strain at the moment because of the coronavirus, so it is particularly important that we make the most of all our available appointments.

Missed appointments cost the NHS and prevent others from accessing the surgery.

How to cancel an appointment

If you are not able to keep your appointment please call us on 0117 9543060 and cancel as soon as possible: someone else may need to see the doctor urgently.

You can also send us a text message with the word CANCEL, when you receive your appointment reminder by text message.

Please remember that currently there is a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place.